Reporting to the Director Corporate Banking

1. Purpose of the Job 

To strategically cultivate and maintain strong relationships with key clients, including individuals, businesses, or organizations. Play a crucial role in driving revenue growth, ensuring client satisfaction, and advancing the bank’s mission by offering tailored financial solutions and services.

2. Key Responsibilities 

• Recruit, build, lead, and upskill a team of world-class Corporate Bankers and ensure that FI MNOs & DO team works effectively with all product partners and stakeholders.
• Implement, communicate, and customize relevant bank strategic plans in relation to the FI, MNOs & DO business including the delivery of strong customer value propositions (CVP)
• Deliver the integration of teams and structures into the FI MNOs & DO segment, including driving the standardization of the operating model.
• Model an environment of continuous improvement and professional growth for self and team and proactively identify opportunities to develop, upskill, and support the team in achieving their goals.
• Deliver income growth targets and key operating metrics (client acquisition, client satisfaction, product utilization, customer churn etc.).
• Structure Financing solutions for clients and explore alternative solutions in the event of declines from credit.
• Ensure regular customer visits and keeping abreast with develops in various markets and industries that customers operate in.
• To build a customer-centric culture within the segment to ensure excellent customer service so as to build client loyalty and achieve top-of-mind banker status.
• Manage the FI & DO clients segment within relevant cost budgets, both direct and overall, on a cost-to-income ratio basis.
• Manage Non-Performing loans (NPLs) well within expected levels for FI MNOs & DO clients across the business cycle.
• Manage the risk profile for the FI MNOs & DO segments, including credit, operational and reputational risk in accordance with Bank standards.
• Ensure effective implementation of the department risk management framework proactive identification, management, monitoring and reporting of risk.
• Ensure effective processes are in place to deliver the Corporate and Investment Banking CVP and that relevant service level agreements are adhered to.
• Provide oversight across the segment, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements.
• Engage with all audit findings and ensure feedback is acted upon.
• Continuously improve the operational efficiency and effectiveness of processes as they relate to the segment within the job holder’s remit.

 3. Qualifications & Experience 

• University Degree in Business/Marketing/Finance/Social Sciences or relevant field
• Grade 12 Credit or above mandatory in mathematics and English and any other three subjects.
• Minimum of 5 years in related role particularly in a corporate sales environmentKnowledge of financial products and services
• Demonstrates selling negotiation and communication skills
• Produce concise, coherent, accurate and well-articulated presentations, reports and briefs.
• Demonstrates sound knowledge of computer-based applications, including but not limited to Microsoft, excel, word and PowerPoint

APPLICATION PROCESS

If you meet the above requirements, kindly submit your application letter together with certified copies of qualifications and a detailed Curriculum Vitae to:

The Head – Human Capital and Administration National Savings and Credit Bank P.O. Box 30067 LUSAKA 

Or you can e-mail your application to jobs@natsave.co.zm. The closing date for receiving applications will be 17^th November 2023. Please note that only shortlisted candidates will be contacted.