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Senior Manager FI, MNOs & DOs (01) – HEAD OFFICE – NG3

Posted On: 26 October 2023

Reporting to the Director Corporate Banking

1. Purpose of the Job 

To strategically cultivate and maintain strong relationships with key clients, including individuals, businesses, or organizations. Play a crucial role in driving revenue growth, ensuring client satisfaction, and advancing the bank’s mission by offering tailored financial solutions and services.

2. Key Responsibilities 

  • Recruit, build, lead, and upskill a team of world-class Corporate Bankers and ensure that FI MNOs & DO team works effectively with all product partners and stakeholders.
  • Implement, communicate, and customize relevant bank strategic plans in relation to the FI, MNOs & DO business including the delivery of strong customer value propositions (CVP)
  • Deliver the integration of teams and structures into the FI MNOs & DO segment, including driving the standardization of the operating model.
  • Model an environment of continuous improvement and professional growth for self and team and proactively identify opportunities to develop, upskill, and support the team in achieving their goals.
  • Deliver income growth targets and key operating metrics (client acquisition, client satisfaction, product utilization, customer churn etc.).
  • Structure Financing solutions for clients and explore alternative solutions in the event of declines from credit.
  • Ensure regular customer visits and keeping abreast with develops in various markets and industries that customers operate in.
  • To build a customer-centric culture within the segment to ensure excellent customer service so as to build client loyalty and achieve top-of-mind banker status.
  • Manage the FI & DO clients segment within relevant cost budgets, both direct and overall, on a cost-to-income ratio basis.
  • Manage Non-Performing loans (NPLs) well within expected levels for FI MNOs & DO clients across the business cycle.
  • Manage the risk profile for the FI MNOs & DO segments, including credit, operational and reputational risk in accordance with Bank standards.
  • Ensure effective implementation of the department risk management framework proactive identification, management, monitoring and reporting of risk.
  • Ensure effective processes are in place to deliver the Corporate and Investment Banking CVP and that relevant service level agreements are adhered to.
  • Provide oversight across the segment, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements.
  • Engage with all audit findings and ensure feedback is acted upon.
  • Continuously improve the operational efficiency and effectiveness of processes as they relate to the segment within the job holder’s remit.

 3. Qualifications & Experience 

  • University Degree in Business/Marketing/Finance/Social Sciences or relevant field
  • Grade 12 Credit or above mandatory in mathematics and English and any other three subjects.
  • Minimum of 5 years in related role particularly in a corporate sales environmentKnowledge of financial products and services
  • Demonstrates selling negotiation and communication skills
  • Produce concise, coherent, accurate and well-articulated presentations, reports and briefs.
  • Demonstrates sound knowledge of computer-based applications, including but not limited to Microsoft, excel, word and PowerPoint


If you meet the above requirements, kindly submit your application letter together with certified copies of qualifications and a detailed Curriculum Vitae to:

The Head – Human Capital and Administration National Savings and Credit Bank P.O. Box 30067 LUSAKA 

Or you can e-mail your application to The closing date for receiving applications will be 17th November 2023. Please note that only shortlisted candidates will be contacted.